Type: Contract
Duration: At least 6 months  
Location: Providence, RI


Seeking a Case Investigator Manager to support a state’s Preparedness, Response, Infectious Disease and Emergency Medical Services (PRIDEMS).  This Case Investigator Manager will oversee the work of the Case Investigators. In addition to providing day to day support for Case Investigators on the team, the individual in this position will be responsible for facilitating training and development opportunities to new and existing Case Investigators.

This is a hybrid position.  The candidate must be able to provide support a minimum of 35 hours a week minimum, with ability to work off-hour shifts, weekends, and holidays as needed to support response requirements.

Essential job functions include:

  • Exemplify quality case investigation work
  • Proactively review case summaries and investigation of positive cases
  • Review cluster investigations and documentation for accuracy and completeness
  • Facilitate meetings with internal or external stakeholders upon request
  • Engage, upon request, with agency partners including infection control and prevention colleagues, agency nurses, and clinical leads from various organizations
  • Update templates and resources for Case Investigator reference and usage for internal and external communication
  • Mentor new Case Investigators
  • Lead training and onboarding for new Case Investigators
  • Facilitate continuing education training and opportunities
  • Lead quality assurance monitoring via the InContact system and initiate coaching of Case Investigators for team, as needed
  • Perform administrative duties such as related to scheduling and time off request accommodation to ensure adequate team coverage
  • Serve as a point of contact for case investigation questions and concerns
  • Foster ongoing collaboration and camaraderie amongst case investigators
  • Perform other duties as assigned by supervisor

Minimum Qualifications:

Due to the nature of this work, the selected candidate must have sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

  • Strong verbal and written communication skills, including active listening, emotional intelligence
  • Proficiency with use of computers (desktop, laptop, tablet)
  • Ability to interact in an empathetic and nonjudgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions
  • Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns
  • Strong leadership, coaching, and mentoring skills
  • Ability to adapt to changing environments and receive constructive feedback
  • Ability to use discretion, maintain confidentiality, and practice ethical conduct
  • Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships
  • Strong time management skills (organization, prioritization, multitasking)
  • Ability to work independently and as part of a multidisciplinary team
  • Proficiency with MS Office 365 (i.e., Outlook, Word)

Education and Experience:

  • Bachelor’s degree from an accredited four-year college or university in public health, health education, biology, psychology, social work, political science, anthropology, or related field. (required)

Preferred Qualifications:

  • Master’s degree in public health, social work, health sciences, or other related fields, (Preferred)
  • Public Health: 3 years (preferred)
  • Prior case investigation or contact tracing experience (internal applicants preferred)
  • Prior management or supervisory experience 

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions

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