PRESS RELEASE: TCC Becomes a Select Tier Services Partner and Public Sector Partner AWS Partner Network

Indianapolis, Indiana. May 17, 2022 – The Consultants Consortium (TCC) is pleased to announce that we recently became an Amazon Web Services (AWS) Select Tier Services Partner in the AWS Partner Network (APN) and became a member of the AWS Public Sector Program (PSP). This is the latest development in TCC’s evolving work with AWS.

To achieve the milestone, TCC completed a comprehensive AWS assessment process, involving staff training and certification, along with demonstrating success helping customers deploy on AWS.

APN Select Tier Services Partners are professional services firms that help customers of all types and sizes design, architect, build, migrate, and manage their workloads and applications on AWS, accelerating a customer’s journey to the cloud.

The AWS PSP recognizes APN Partners with solutions and experience delivering government, education, and nonprofit customer missions around the world.

The Benefits of Cloud Computing

TCC has been part of the fastest-growing areas in the information technology (IT) industry for over 20 years, including cloud migration, DevOps services, and application development.

Leveraging AWS has allowed TCC the ability to build custom solutions to solve complex problems for our public and private sector clients. AWS provides the flexibility, scalability, and performance our customers need to meet their current and future objectives. 

TCC looks forward to its continued growth and success with AWS.

ABOUT TCC

Founded in 1996, TCC is committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than two hundred professionals, we serve clients nationwide and in US territories. Our innovative solutions deliver real-world results and have made us a leading services and solutions provider.

To learn more about how TCC leverages cloud computing technologies and the clients we service, please visit our website. https://www.e-tcc.com/

Contact: Mike Boyle, Vice President Sales         

Phone: 866-563-6767

Media Inquiries: media@e-tcc.com

TCC Seeks a Business Analyst (Contract)

Type: Contract
Duration: Until 4/1/2025
Location: Jackson, MS

Position Description and Job Skill Set:

Description of the job functions the contractor will be expected to perform.
MDHS is currently seeking three (3) individuals to work within the MDHS Economic Assistance Program and Project
Management Office to act as the primary Business Analyst (BA) in supporting and managing the Economic Assistance
Program’s product vision for IT Projects. This individual will be responsible for Business Analyst duties related to
defining the vision, managing tasks backlog, setting priority of needs, overseeing IT development stages related to
planning, designing, testing, approval and implementation of new systems or programmatic initiatives. The individual
candidates should have extensive experience with SNAP/TANF Eligibility standard operating policies and procedures.
Advanced experience with the federal and state requirements is also necessary for compliance with USDA FNS
standards and regulations. Additional skills desired include interfacing with Program Managers, Enterprise Architects,
Project Managers, Organizational Change Control Managers, Business Analysts, and Software Development Teams.
Additional experience with software design documentation, business processes, and excellent business
communications skills is preferred.

Required Skills/Experience:

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These
requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will
NOT be presented to the manager for consideration.
Candidate must have a minimum of seven (7) years’ experience with state level SNAP/TANF Policies, Practices, and
Standard Operating Procedures.
Candidate must have a minimum of three (3) years’ experience in working with SNAP or TANF programmatic initiatives.
Candidate must possess advance knowledge of USDA FNS Requirements regarding administration of the SNAP and
TANF Programs.

Preferred/Not Required:

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory
experience, WebLogic experience helpful, etc.
Working knowledge of Information Systems supporting SNAP, TANF, Child Support and Child Care
Working knowledge of Application Lifecycle Management Processes (SDLC).
Experience with working within an Agile Team Environment.
Experience with effectively communicating with departmental program managers and executives.

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions

TCC Seeks a Business Analyst (Contract)

Type: Contract
Duration: Until 4/1/2025
Location: Jackson, MS

Position Description and Job Skill Set:

Description of the job functions the contractor will be expected to perform.
MDHS is currently seeking three (3) individuals to work within the MDHS Economic Assistance Program and Project
Management Office to act as the primary Business Analyst (BA) in supporting and managing the Economic Assistance
Program’s product vision for IT Projects. This individual will be responsible for Business Analyst duties related to
defining the vision, managing tasks backlog, setting priority of needs, overseeing IT development stages related to
planning, designing, testing, approval and implementation of new systems or programmatic initiatives. The individual
candidates should have extensive experience with SNAP/TANF Eligibility standard operating policies and procedures.
Advanced experience with the federal and state requirements is also necessary for compliance with USDA FNS
standards and regulations. Additional skills desired include interfacing with Program Managers, Enterprise Architects,
Project Managers, Organizational Change Control Managers, Business Analysts, and Software Development Teams.
Additional experience with software design documentation, business processes, and excellent business
communications skills is preferred.

Required Skills/Experience:

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These
requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will
NOT be presented to the manager for consideration.
Candidate must have a minimum of seven (7) years’ experience with state level SNAP/TANF Policies, Practices, and
Standard Operating Procedures.
Candidate must have a minimum of three (3) years’ experience in working with SNAP or TANF programmatic initiatives.
Candidate must possess advance knowledge of USDA FNS Requirements regarding administration of the SNAP and
TANF Programs.

Preferred/Not Required:

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory
experience, WebLogic experience helpful, etc.
Working knowledge of Information Systems supporting SNAP, TANF, Child Support and Child Care
Working knowledge of Application Lifecycle Management Processes (SDLC).
Experience with working within an Agile Team Environment.
Experience with effectively communicating with departmental program managers and executives.

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions

Helping Your Help Desk Representative

We have all been there. You are working on something important, perhaps working to meet a deadline, and bam, your computer stops working properly.  You panic, and realize you need to call the help desk. You really want them to get you back up and running quickly. What can you do to help? This article from Inside Indiana Business provides some great tips for helping your help desk representative solve your problem. https://www.insideindianabusiness.com/articles/7-tips-to-help-your-help-desk-representative?utm_source=covid-wrap-up&utm_medium=newsletter&utm_campaign=2022-05-06

  • Be calm. As the article states, everything has a fix. The key is to be patient and “before calling a help desk remember, being nice goes a long way in the long run. Take a deep breath and be calm.”
  • Resist the urge to self-diagnose. The article advises “Something in a computer goes haywire, and we think, I’ll Google it and find a fix. Unless you’re a computer expert, don’t do it. Calling a help desk rep and saying what you think it is, is like going to a doctor telling them you looked on WebMD. Typically we find the worst case scenario, and we all know how far that gets us in a doctor’s office, not very.”
  • Make notes before calling. “Instead of self-diagnosing, write down exactly what’s happening, take screenshots of error messages, be factual and don’t over explain. Note when the problem started (don’t overthink it). You’ll be asked if you did a restart. Don’t be frustrated by this. The help desk rep needs to know (and yes, we all know a good restart is sometimes an easy fix). If you choose to use email to communicate, use the list of facts and screenshots in the message to the help desk rep to give them a place to start diagnosing.”
  • Choose the right communication tool. “If you need an immediate fix, calling is a better method then email. The help desk rep may ask to receive details via email. But don’t use it as the main method of communication if the help you need is hot.”
  • Be in the right place. “Don’t call from a loud coffee shop asking for support. It’s hard to help someone or receive help if you cannot hear what’s being said.” The article advises to find a quiet place to have the call and be sure it has good access to WIFI.
  • Know when to escalate the issue. The article suggests “Know when it’s time to nicely nudge a rep by saying, “We seem to have done a lot. Is there someone else on your team who might be able to figure out what’s happening?” Often we find an automatic update overnight creates a repetitive issue in computer users systems. Once we figure out one person’s fix and share it with each other, the rest of the callers with the same problem have a quick resolution.”

These tips can help everyone to be an active participant in engaging with a help desk representative, increasing the overall satisfaction with the process.

To learn more about TCC’s IT Managed Services please visit our website https://www.e-tcc.com/managed-services.