TCC Seeks a ServiceNow Administrator (Contract)

ype: Full time employee
Duration: Full time
Location: Glen Burnie/Crownsville, MD (Hybrid)

Our New Teammate

Are you highly organized and an advocate for change? Do you have a natural ability to influence decisions and implement change? Do you eat, sleep, and breathe ServiceNow?

Our new teammate wont be afraid to dive in and analyze our current environment, gather our needs, and propose improvements. But you wont stop there! You will make sure the necessary processes to implement them are in place, coordinate with teams to make sure those improvements meet our clients needs and ensure they are implemented in a timely and organized fashion.

Job Responsibilities What to Expect

  • ServiceNow administration and development across ServiceNow modules, including but not limited to ITOM, CSM, and FSM.
  • Work with clients, technologists, and team members to understand business processes and translate this knowledge into functional technology.
  • Routinely and thoroughly evaluate current and past system performance to plan optimum performance and implement updates and improvements.
  • Analytically monitor IT infrastructure and application performance, identify performance issues, and decrease incident-resolution time through multi-platform correlation.
  • Effectively audit services and processes against best practices for IT operations availability, efficiency, and performance.
  • Collaborate with other stakeholders and departments to reduce infrastructure spending, improve existing resource utilization, and reduce risks due to human error.
  • Perform deep-dive analysis as needed to solve problems and guide decision-making.
  • Other tasks as assigned by management.

Knowledge & Expertise

  • B.S. degree in business or STEM field preferred.
  • 3+ years of experience in a ServiceNow/Application development role.
  • Familiarity with building integrations between ServiceNow and other enterprise application tools, i.e., SharePoint, Workday, Microsoft Dynamics, Outlook, and Salesforce.
  • Working and expanding knowledge of the ServiceNow Discovery application.
  • Past experience administrating large ServiceNow deployments.
  • Intermediate knowledge of SQL.
  • Intermediate understanding of ITIL ITSM.
  • Excellent Microsoft Office and technical support documentation skills.

Additional Requirements

Since our client is a state agency, we have some additional requirements directly from them. Candidates must understand the following:

  • Candidate is expected to work in the office approximately 50% of the time.
  • Candidates must be able to verify U.S. Citizenship.
    • U.S. Green Cardholder, H1B, or other visas are not eligible.
  • Pre-employment drug test is required.
  • Pre-employment background check will be run.

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions

TCC Seeks a Project Manager (Contract)

Type: Contract
Duration: Long term contract
Location: Indianapolis, IN (Can be remote)

Project Manager

 Job Description:

The Project Manager manages client projects. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for upper management regarding status of project.

The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs.

Requires a bachelor’s degree and 2-4 years of experience in the field or in a related area.

Responsibilities:

·       Coordinate internal resources and third parties/vendors for the flawless execution of projects

·       Ensure that all projects are delivered on-time, within scope and within budget

·       Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

·       Develop a detailed project plan to monitor and track progress

·       Manage changes to the project scope, project schedule and project costs using appropriate verification techniques

·       Measure project performance using appropriate tools and techniques

·       Report and escalate to management as needed

·       Manage the relationship with the client and all stakeholders

·       Perform risk management to minimize project risks

·       Establish and maintain relationships with third parties/vendors

·       Create and maintain comprehensive project documentation

·       Meet with clients to clarify specific requirements of each project

·       Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels

·       Track project performance, specifically to analyze the successful completion of short and long-term goals

·       Meet budgetary objectives and make adjustments to project constraints based on financial analysis

·       Develop comprehensive project plans to be shared with clients as well as other staff members

·       Use and continually develop leadership skills

·       Perform other related duties as assigned

·       Develop spreadsheets, diagrams, and process maps to document needs

Requirements:

·       Proven working experience in project management

·       Excellent client-facing and internal communication skills

·       Excellent written and verbal communication skills

·       High level understanding of the Software Development Life Cycle (SDLC).  Prefer PM experience managing projects through the SDLC.

·       Solid organizational skills including attention to detail and multitasking skills

·       Project Management Professional (PMP) or in the process of gaining certification within the next six months

·       Bachelor’s Degree in appropriate field of study or equivalent work experience

·       Demonstrates knowledge of PMI best practices

·       Medicaid or healthcare industry preferred.  Experience with Managed Care or Member related area preferred. 

·       Minimum five years of experience using MS Office and MS Project

·       Ability to analyze requirements to ensure scope is being met on projects.

·       Extensive consulting experience, technical or business lead on projects and/or any prior leadership role would be beneficial

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions

TCC Seeks a Technical Business Analyst (Contract)

Type: Full Time
Location: Baltimore, MD

Summary:

The idea candidate will analyze how well software, hardware, and IT systems fit both internal business needs and those of our clients.  Candidate will take part of the lifecycle, whether its writing requirements for new systems, implementing those requirements, or monitoring their effectiveness and brainstorming improvements and adjustments.

  • Diligently perform design, functionality, categorization, and inventory analyses of IT systems at an enterprise, line of business, and service team level.
  • Confidently provide technical and administrative direction for personnel performing software development tasks, including reviewing work products for correctness, adherence to the design concept and user standards, and ensuring its progress is in accordance with the schedule.
  • Routinely prepare narrative reports, spreadsheets, milestone status reports, and/or visual presentations of analyses for audiences at the executive, management, subject matter expert, and staff levels.
  • Collaborate with the Program Manager to ensure problem solutions and user satisfaction.
  • Makes recommendations, if needed, for approval of major systems installations and provides daily supervision and direction to support staff.

Knowledge & Expertise:

  • B.S. Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or 3 years of equivalent experience in a related field.
  • Master’s Degree is preferred.
  • 8+ years of experience working independently or under general direction on complex application problems involving all phases of systems analysis.
  • 5+ years of experience analyzing and designing business applications for large-scale or mid-tier computer systems or LAN-based systems, including Database Management Systems and programming languages.
  • Demonstrable knowledge of current storage and retrieval methods.
  • Demonstrated ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs.
  • Demonstrable understanding of common modeling and analysis techniques (e.g., use cases using UML and workflows using BPMN), as well as system interface diagrams, application interface specifications, web application design characteristics, mainframe design characteristics, virtualization, convergence, and data storage system design characteristics.
  • Experienced with office automation applications that are part of Google Suite as well as Microsoft Office, specifically Excel and Visio.
  • Proven ability to work with minimal supervision and able to deliver products on an accelerated basis when required.
  • Familiar with Agile project methods.

Additional Requirements:

  • Candidates must be able to verify U.S. Citizenship. U.S. Green Cardholder, H1B, or other visas are not eligible.
  • Pre-employment drug test is required.
  • Pre-employment background check is required.

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions

TCC Seeks a ServiceNow Administrator (Contract)

ype: Full time employee
Duration: Full time
Location: Glen Burnie/Crownsville, MD (Hybrid)

Our New Teammate

Are you highly organized and an advocate for change? Do you have a natural ability to influence decisions and implement change? Do you eat, sleep, and breathe ServiceNow?

Our new teammate wont be afraid to dive in and analyze our current environment, gather our needs, and propose improvements. But you wont stop there! You will make sure the necessary processes to implement them are in place, coordinate with teams to make sure those improvements meet our clients needs and ensure they are implemented in a timely and organized fashion.

Job Responsibilities What to Expect

  • ServiceNow administration and development across ServiceNow modules, including but not limited to ITOM, CSM, and FSM.
  • Work with clients, technologists, and team members to understand business processes and translate this knowledge into functional technology.
  • Routinely and thoroughly evaluate current and past system performance to plan optimum performance and implement updates and improvements.
  • Analytically monitor IT infrastructure and application performance, identify performance issues, and decrease incident-resolution time through multi-platform correlation.
  • Effectively audit services and processes against best practices for IT operations availability, efficiency, and performance.
  • Collaborate with other stakeholders and departments to reduce infrastructure spending, improve existing resource utilization, and reduce risks due to human error.
  • Perform deep-dive analysis as needed to solve problems and guide decision-making.
  • Other tasks as assigned by management.

Knowledge & Expertise

  • B.S. degree in business or STEM field preferred.
  • 3+ years of experience in a ServiceNow/Application development role.
  • Familiarity with building integrations between ServiceNow and other enterprise application tools, i.e., SharePoint, Workday, Microsoft Dynamics, Outlook, and Salesforce.
  • Working and expanding knowledge of the ServiceNow Discovery application.
  • Past experience administrating large ServiceNow deployments.
  • Intermediate knowledge of SQL.
  • Intermediate understanding of ITIL ITSM.
  • Excellent Microsoft Office and technical support documentation skills.

Additional Requirements

Since our client is a state agency, we have some additional requirements directly from them. Candidates must understand the following:

  • Candidate is expected to work in the office approximately 50% of the time.
  • Candidates must be able to verify U.S. Citizenship.
    • U.S. Green Cardholder, H1B, or other visas are not eligible.
  • Pre-employment drug test is required.
  • Pre-employment background check will be run.

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions