Cloud Migration Cybersecurity Challenges May Be Alleviated by Upskilling

Mike Boyle, TCC Vice President, Sales

A recent article on the State Tech Magazine website discussed the cybersecurity challenged posted to states by migrating to the cloud and the potential to solve these challenges through upskilling and automation. https://statetechmagazine.com/article/2022/04/cloud-migration-may-provide-assurance-through-upskilling-opportunities

The article states “StateTech ran a poll on Twitter not long ago that asked, “Which is the top roadblock to moving to the cloud for state and local government IT decision-makers?” The poll offered often-cited options for response, including cybersecurity, limited expertise, inflexibilities in legacy IT, and budget challenges.”

“We realize, of course, that these options are intertwined. So, when 44 percent of respondents indicated cybersecurity was the biggest roadblock, its understood that strong cybersecurity also requires having the appropriate expertise and the right tools for the job.”

Upskilling, or the ability of an employee to learn new skills, may help government employees to gain critical cybersecurity skills, and allow government IT administrators greater confidence that their data is secure.

In addition, the article states “Cloud computing offers tremendous cybersecurity protections, but it has the potential to provide greater peace of mind through automation that may free employees from rote or repetitive tasks and thus allow time for upgrades.” “Machine learning and robotic process automation also offer great potential to free IT officials from other tasks and perhaps open opportunities for cybersecurity advancements. “

While many government agencies still use legacy mainframe computers and have not moved any applications to the cloud, emerging information about the benefits of cloud computing may see greater movement to the cloud in the near future.

To learn more about TCC’s work with State Government and our Security Services please visit our website https://www.e-tcc.com/security-services

Helping Your Help Desk Representative

We have all been there. You are working on something important, perhaps working to meet a deadline, and bam, your computer stops working properly.  You panic, and realize you need to call the help desk. You really want them to get you back up and running quickly. What can you do to help? This article from Inside Indiana Business provides some great tips for helping your help desk representative solve your problem. https://www.insideindianabusiness.com/articles/7-tips-to-help-your-help-desk-representative?utm_source=covid-wrap-up&utm_medium=newsletter&utm_campaign=2022-05-06

  • Be calm. As the article states, everything has a fix. The key is to be patient and “before calling a help desk remember, being nice goes a long way in the long run. Take a deep breath and be calm.”
  • Resist the urge to self-diagnose. The article advises “Something in a computer goes haywire, and we think, I’ll Google it and find a fix. Unless you’re a computer expert, don’t do it. Calling a help desk rep and saying what you think it is, is like going to a doctor telling them you looked on WebMD. Typically we find the worst case scenario, and we all know how far that gets us in a doctor’s office, not very.”
  • Make notes before calling. “Instead of self-diagnosing, write down exactly what’s happening, take screenshots of error messages, be factual and don’t over explain. Note when the problem started (don’t overthink it). You’ll be asked if you did a restart. Don’t be frustrated by this. The help desk rep needs to know (and yes, we all know a good restart is sometimes an easy fix). If you choose to use email to communicate, use the list of facts and screenshots in the message to the help desk rep to give them a place to start diagnosing.”
  • Choose the right communication tool. “If you need an immediate fix, calling is a better method then email. The help desk rep may ask to receive details via email. But don’t use it as the main method of communication if the help you need is hot.”
  • Be in the right place. “Don’t call from a loud coffee shop asking for support. It’s hard to help someone or receive help if you cannot hear what’s being said.” The article advises to find a quiet place to have the call and be sure it has good access to WIFI.
  • Know when to escalate the issue. The article suggests “Know when it’s time to nicely nudge a rep by saying, “We seem to have done a lot. Is there someone else on your team who might be able to figure out what’s happening?” Often we find an automatic update overnight creates a repetitive issue in computer users systems. Once we figure out one person’s fix and share it with each other, the rest of the callers with the same problem have a quick resolution.”

These tips can help everyone to be an active participant in engaging with a help desk representative, increasing the overall satisfaction with the process.

To learn more about TCC’s IT Managed Services please visit our website https://www.e-tcc.com/managed-services.

TCC Seeks an IT Project Manager (Contract)

Type: Contract
Duration: 6 months / with potential for extension  / full time
Location: Glenn Burnie, MD

Core Responsibilities:

  • Project Manager for IT Engineering and Software Implementation projects
  • Manage client facing network and systems engineering projects ranging from fiber optic network design/upgrades, wireless design/installs, VOIP (Unified Communications), cyber security, Microsoft Exchange/AD projects, and Video Software Implementation projects.
  • Work with functional managers for resource allocation and coordinate internal IT engineers and Product Operations and Delivery teams to deliver projects
  • Follow Project Management standards from PMO
  • Document all project artifacts in systems.
  • Gather and document client requirements
  • Set up the project in enterprise systems.
  • Create project charter
  • Lead Project Kick-off and ongoing Meetings
  • Develop work breakdown structures, schedules, major milestone roadmaps, communication plans, test plans, change control plans, and overall project plans
  • Perform day-to-day management of assigned projects, identify issues and risks and escalate quickly to management when help needed
  • Responsible for ensuring that work performed is within scope, consistent with requirements, and delivered on time and on budget
  • Set and continually manage project expectations with team members and other stakeholders
  • Manage creation, signing, and documentation of any necessary Change Orders to approved scope. This includes updating current systems and capturing client approvals
  • Develop and deliver status reports, proposals, requirements documentation, and presentations
  • Perform project close out and lessons learned activities
  • Account Management / Business Development Support
  • Pre-Sales Support
  • Assist with Proposal/RFPs were assigned
  • Support account if no account manager assigned
  • Internal Project and Task Management and PMO Support
  • Maintain project status information in PMIS system
  • Internal PMO support
  • Help drive change to internal processes to improve project delivery

Education and Experience Requirements:

  • Bachelor’s degree required
  • 4+ years in IT Project Management
  • PMP or some formal Project Management training preferred

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions

TCC Seeks an IAM SME (Contract)

Type: Contract
Duration: Long term contract
Location: Glen Burnie, MD

Job Responsibilities – What to Expect:

• Diligently assist in protecting information that is generated, stored, and transmitted
electronically for our clients’ constituents.
• Effectively assesses security risks and threats to information systems and assists with
implementing information security programs.
• Proactively assists with developing, administering, and coordinating programs and
procedures to ensure compliance with regulatory policies.
• Plans, designs, implements, and monitors security measures, policies, methods, and
procedures to safeguard the integrity of and access to enterprise systems, files, and
data elements.
• Proactively takes action to correct and prevent security violations.
• Maintains knowledge of changing data security technologies and provides
recommendations for the adaptation of new data security technologies or policies.
• Recognizes and identifies potential areas where existing data security policies and
procedures require change, and/or where new policies or procedures need to be
developed, specifically in areas impacted by or enabling future business/solution
expansion.
• Performs security audits, risk assessments, and analysis to provide Skyline and Client
management teams with risk assessment summaries and security briefings to advise
them of critical issues that may affect customer or “corporate” security objectives.
• Other duties as assigned by management.

Knowledge & Expertise:

• Bachelor’s Degree in Computer Science, Information Systems, or other related
field or equivalent work experience.
• At least 4 years of experience in data security required.
• CompTIA Security+ or equivalent certification required.
• Demonstrable knowledge and experience in applications (we want you to know
about and have hands-on experience):
o Computer networking concepts and protocols, and network security
methodologies.
o Cybersecurity, privacy principles, cyber threats, and vulnerabilities, and
how to use network analysis tools to identify vulnerabilities.
o Risk management processes (e.g., methods for assessing and mitigating
risk) and vulnerability information dissemination sources (e.g., alerts,
advisories, errata, and bulletins).
• Proven ability to:
o Apply cybersecurity and privacy principles to organizational requirements
including confidentiality, integrity, availability, authentication, and nonrepudiation.
o Assess security controls based on cybersecurity principles and tenets.
(e.g., CIS CSC, NIST SP 800-53, Cybersecurity Framework, etc.).
• Excellent oral and written communication skills.

Additional Requirements:

Our client is a state agency and therefore we have some additional requirements
directly from them. Candidates must understand the following:
• Candidates must be able to verify U.S. Citizenship or Green-card holder.
o H1B or other visas are not eligible.
• Pre-employment drug test is required.
• Pre-employment background check will be run, and in addition, once hired
there will be an FBI Fingerprinting and background check as part of the security
process for access into government systems.

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website https://www.e-tcc.com/open-positions