Posted by Steve Fey, TCC Director of Business Development
I recently read a research brief published by CompTIA titled The Future of IT Skills: Technical Support, Published: Tuesday, March 14, 2017 – https://www.comptia.org/resources/the-future-of-it-skills-technical-support?c=78220. The brief noted that although the nature of work is changing, technical skills are still in high demand.
One of the skills noted to be in demand is technical support. The paper stated that 36% of companies are in need of PC support and 24% need mobile device support, with PC support having a year-over-year jump in the number of companies citing demand.
The brief discussed the need for help desk employees to have both soft skills such as communication and project management with technical skills spanning diverse areas such as infrastructure, development, security and data. It appears that the help desk role may be undergoing a dramatic change and technicians must be very well-rounded to meet the demands of an increasing number of users and requests for service.
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