TCC Seeks a ServiceNow Administrator (Contract)

Posted by Kelly Grant, TCC Senior Technical Recruiter

Type: Contract
Location: Laurel, Maryland

As ServiceNow Administrator candidate will operate as part of an integrated team to support the current and future operational needs of the client project in the cloud instance of ServiceNow.

Duties
• Provide implementation expertise, and day-to-day operational administration support for the ServiceNow system.
• Participate in design, development, and implementation of ServiceNow including, but not limited to core setup, workflow administration, reporting, and data imports/exports.
• Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.
• Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
• Maintain and enhance future connections between ServiceNow and other systems.
• Monitor health, usage, and overall compliance of ServiceNow and its applications.

Qualifications
• Bachelor’s degree in information technology or a related field.
• Min of 3 years of experience with ServiceNow Administration.
• Experience in ITSM, Asset Management, Software, and Change management module.
• Experience with ServiceNow upgrades.
• Experience with creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts.
• ITIL certified preferred.
About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

Staying Safe Online – Five Tips for Good Cybersecurity Hygiene

Stephen Palamara, TCC Director of Business Development

I recently read an article published on the National Cybersecurity Alliance Website that gave some good, practical advice for staying safe online, amid a surge in cyber-attacks and scams. https://staysafeonline.org/blog/scams-and-misinformation-challenges/

The article pointed out that cybercriminals are taking advantage of the COVID-19 pandemic to leverage this hot topic to spread misinformation and lure audiences into their schemes. Often these scams target vulnerable populations such as children or senior citizens.

The article states “Cyber scammers are spreading misinformation to initiate cyber scams through email, social media, and messaging applications. Tactics have become more nefarious and misleading than ever before.”

The reliance on digital connectivity increased over the past year due to more people working from home or being on lockdown.  To be able to work and enjoy the internet safely, the article provides the following five tips for better cybersecurity:

  1. “Use strong passphrases and a password manager”
  2. “Enable multi-factor authentication (also known as two-factor authentication) on all accounts that support it (email, banking, online shopping, etc.)”
  3. “Back-up and protect your sensitive data and personal identifiable information (PII). Follow the 3-2-1 rule: have 3 copies of your data, on two different media, with one copy stored off-site.”
  4. “Pay close attention to possible phishing emails, texts and phone calls (think before you click).”
  5. “Pay attention to security settings at both the user level and device level. For example, free public WiFi can be spoofed easily. Try to avoid connecting to public WiFi and use a hotspot or VPN instead.”

Installing reputable cybersecurity protections and taking care of cybersecurity hygiene will allow you to use the internet safely.

To learn more about TCC’s Security Services please visit our website https://www.e-tcc.com/security-services.

TCC Seeks a Project Manager III

Posted by Kelly Grant, TCC Senior Technical Recruiter

The project manager III is accountable for the successful delivery of assigned projects utilizing approved project management methodology.  This includes properly scoping the project, attainment, and assignment of appropriate resources, daily management of the project to minimize and mitigate risks and appropriate reporting.

Duties and Responsibilities:

  • Deliver project successfully and on time and on or under budget
  • Create and manage detailed project plans and reporting
  • Ensure proper project execution of workflows, critical paths, and milestones
  • Manage project scope and change control process
  • Actively manage to the project budget by creating monthly forecasts and analyzing and explaining variances
  • Identify needed resources, requests appropriate resources, and ensures appropriate staffing for the duration of the project to ensure efficient and successful project delivery
  • Effectively manage a diverse group of team members
  • Track project risk and ensure appropriate resolution
  • Review project deliverables to ensure high quality
  • Manage customer expectations and maintain the client relationship as it pertains to project delivery
  • Hold formal project review
  • Prepare and deliver project status reports
  • Ensure all stakeholders are identified and understand the project schedule, assigned tasks, and key milestones

Skills & Educational Requirements

  • Bachelor’s Degree in related field
  • 5+ years of work experience in project management required
  • Strict scheduling technique and communications skills required
  • Prior experience in Agile and Waterfall delivery methods is required
  • Demonstrated expertise with project management software, such as MS Project
  • Previous supervisory experience and the ability to coach and develop team members effectively are required
  • Experience managing multiple projects across client bases
  • Demonstrated ability to interact with all levels of the organization
  • Demonstrated reasoning and problem solving abilities
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility)
  • State Government experience preferred
  • Current PMP Certification preferred

 Available Benefits
• Medical, Dental, Vision Insurance
• Employer-funded Health Reimbursement Arrangement (HRA)
• Company sponsored 401k
• Paid Time Off

About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development

Equal Opportunity Employer, including disabled and veterans.

To apply for this position please visit our website

The Importance of Quality Child Care

Michelle Thomas, TCC Senior Policy Advisor

Beginning in the post WWII years, more women were joining the workforce and needed out of home child care.

That number has continued to rise, with approximately 31.4 million children in the United States receiving out of home care.

The quality of child care is important, since it is estimated that 90% of human brain development occurs in the first five years of life.

Early Childhood Integrated Data Systems such as Ascend provide States with a way to collect, track and report important data about early learning programs, classrooms, educators and families/children.  Using data to inform policy, research and investments is a critical component of meeting your States’ vision and goals.

TCC brings 20 years of technology, process, and early childhood systems expertise to the development of Ascend, a comprehensive Early Childhood Integrated Data System that can be configured to meet your States’ needs.

For additional information about Ascend and TCC’s experience with Early Childhood Integrated Data Systems please visit our website https://www.e-tcc.com/ascend