Job Summary:

The Help Desk Technician position fills a crucial role in providing exceptional technical support and assistance to end-users. Responsibilities will include efficiently responding to incoming inquiries via various communication channels, diagnosing and troubleshooting technical issues, guiding users through problem-solving steps, participating in on-call support groups, and escalating complex problems to higher tiers when necessary. With a strong emphasis on excellent communication, patience, and a customer-focused approach, Help Desk Technician I position ensure timely issue resolution while maintaining accurate records of interactions and solutions. Professionalism and expertise will contribute to delivering a seamless user experience and maintaining the overall functionality of systems and software.

Duties & Responsibilities:

§ Work to resolve incoming service requests, logging them accordingly in a ticketing system, and escalating support requests as needed.

§ Perform remote support of employee systems including installing software, troubleshooting issues, and providing positive customer service support experiences.

§ Perform changes to Active Directory objects like Users, Computers, Global Groups, and Group Policy Objects (GPOs).

§ Interacts with facility vendors on operational activities.

§ Work with project team to identify and deliver required PC services.

§ Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

§ Receive, log, and respond to incoming calls, pages, and/or e-mails regarding hardware refresh project.

§ If necessary, liaise with third-party support and PC equipment vendors.

§ Attend meetings as requested by project management.

§ Other related duties as assigned by project management.

Knowledge, Skills, and Abilities:

§ Excellent written and verbal communication skills.

§ Ability to work independently, must be customer service oriented.

§ Acquires and maintains additional technical and management skills for professional development.

§ Must work well in a team environment.

§ Must be capable of working a flexible schedule.

§ At least two (2) years of experience in the following technical areas:

o Experience troubleshooting PC’s and Microsoft applications.

o PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners.

o Demonstrated experience repairing, installing, upgrading, and reconfiguring any of these items.

o Demonstrated experience installing and configuring Windows 10 OS.

o Demonstrated experience performing basic Active Directory Administration.

§ Demonstrated experience using:

o Standard Software: Must be proficient in Microsoft Office, Windows 10/11 OS, and general PC Software.

o Service desk software (opening, documenting, closing, and follow up on service calls).

o E-mail/Scheduling: Microsoft Outlook

§ Experience with cloud computing environments such as Azure and AWS is a bonus.

Educational and Experience Requirements:

§ Associate degree or its equivalent and 2-5 years of experience preferred.

Available Benefits
• Medical, Dental, Vision Insurance
• Employer-funded Health Reimbursement Arrangement (HRA)
• Company sponsored 401k
• Paid Time Off

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

The Human Resources (HR) Director is responsible for designing and administering human resources policies and programs. The HR Manager oversees activities related to HR policies, total rewards, employee relations and employee engagement.  The position manages a human resources administrative staff member and partners extensively with accounting and legal personnel.

Essential Functions:

HR Policies:

• Prepares, makes recommendations, and updates human resource policies and procedures.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements.
• Maintains HR employee records and compiles reports concerning personnel-related data such as hires, compensation and internal equity, performance appraisals, and retention/turnover.
• Maintains job descriptions for all company positions to be used in administering HR policies and overall HR strategies.

 Total Rewards:

• Analyzes compensation and benefits policies to establish competitive programs and ensures compliance with legal requirements.
• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends, recommending benefit programs to management, evaluating benefit contract bids, implementing new benefit programs, and managing enrollment.
• Evaluates and designs incentive programs to enhance team member engagement and company performance.
• Evaluates, makes recommendations, and administers 401K retirement program, coordinates third party vendors and ensures compliance with regulations.
• Designs and manages annual performance review and merit increase process.

 Employee Relations:

• Develops and manages an onboarding program to positively engage new employees.
• Serves as a link between management and employees by handling questions, interpreting, and administering policy, and helping resolve work-related issues.
• Advises managers on organizational policy matters and assists with difficult employee issues, including staffing, disputes, poor performance, employee terminations, and disciplinary procedures.
• Conducts employee relations investigations as necessary, provides results and risk assessment of investigations to appropriate management team members, and advises management on appropriate follow-up action.
• Conducts and analyzes exit interviews and recommends improvements to senior leadership.

Employee Engagement:

• Leads the development of programs and initiatives to ensure a diverse workforce, an inclusive work environment and equitable outcomes in alignment with the company’s purpose, mission, and values.
• Designs and implements an effective employee engagement measurement system to discover and diagnose gaps between current and desired organizational culture.
• Recommends and coordinates employee recognition programs to enhance staff communication and morale, including recognition and service awards.
• Analyzes training needs and designs and administers training programs related to employee development, leadership development, and employment law compliance.
• Partners with business leaders to design and implement training and development programs that drive organizational effectiveness and business outcomes.

 Other:

• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Plans, directs, supervises, and coordinates work activities of HR staff.
• Contributes to the team effort by accomplishing related results as needed.

Supervisory Responsibility

This position has supervisory responsibility.

Required Education, Experience, and Skills

• Bachelor’s degree in Business or similar
• Minimum of 3-5 years of Human Resources Generalist/Management experience
• Certification in Human Resources (PHR, SPHR, SHRM-CP)
• Strong computer skills with previous experience working with an HRIS system
• Understanding of and experience in interpretation and administration of HR and employment law
• Experience developing and administering HR policies and training programs, and management of HR projects
• In-depth understanding and the ability to apply company culture, goals, philosophy, and values into daily activities

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Type: Contract
Duration: Until 9/1/2026
Location: Jackson, MS

No C2C

Position Description and Job Skill Set:

The Mississippi Division of Medicaid is embarking on a project to implement a state-of-the-art data lake that will consolidate and manage diverse Medicaid payer data. We are seeking a skilled and detail-oriented Technical Writer to develop and maintain system documentation for this project. The Technical Writer will play a crucial role in documenting the technical aspects of the Data Lake implementation. Additionally, the role will involve establishing and maintaining process documentation for the Division of Medicaid, reviewing and updating data dictionaries, and
capturing business rules and requirements for technical projects throughout the agency.

Responsibilities:
-Data Lake Documentation: Work closely with technical and subject matter experts to document the technical aspects of the Data Lake implementation, including data architecture, data flow diagrams, data mapping, data definitions, and system integrations.
-Agency-wide Technical Documentation: Establish, integrate, and maintain comprehensive technical documentation for the Division of Medicaid, including standard operating procedures (SOPs), guidelines, and best practices.
-Data Dictionaries: Review and update data dictionaries regularly to ensure accuracy and completeness, collaborating with Data Engineers and Analysts to reflect any changes or additions.
-Business Rules and Requirements: Collaborate with stakeholders to capture business rules and requirements for Data projects, ensuring clear and well-documented specifications.

-Data Governance Documentation: Assist in developing documentation related to data governance policies, data access controls, and data classification standards.
-Version Control: Implement version control for all technical documentation to track changes, updates, and revisions effectively.
-Quality Assurance: Review and edit technical documents for clarity, consistency, and adherence to established standards.
-Knowledge Transfer: Facilitate knowledge transfer sessions with team members to ensure proper understanding and utilization of technical documentation.

Required Skills/Experience:

-3 years of experience as a Technical Writer, preferably in a technology or data-related field.
-Strong understanding of technical concepts and the ability to translate complex technical information into clear and concise documentation.
-Proven experience documenting data-related projects, data flows, data mappings, and system integrations.
-Demonstrated ability to work collaboratively with technical teams to gather information and produce accurate documentation.
-Excellent written and verbal communication skills in English.

Preferred/Not Required:

-Experience with data governance documentation and data access controls.
-Familiarity with Data and Analytics concepts, tools, and methodologies.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.

Type: Contract
Duration: At least 1 Years from projected start date
Location: Jackson, MS 

May work 100% remote, however, should they want the contractor to report onsite for a meeting approximately once per quarter the contractor must oblige and travel expenses will not be reimbursed.

No C2C

The ReEmploy USA Consortium is comprised of three states sharing an Unemployment Insurance system. The solution helps customers with filing and tracking payments from their unemployment insurance claims. It also assists employers with employee verification and filing information. Consortium team members provide a crucial role in aiding state employees in the support and upgrade of the system. As a Consortium team member, you will facilitate collaboration and
coordination between states, provide technical insights for the health and maintenance of the solution, assist in vendor oversight, and assist with the Consortiums “forever modern” approach. As a business analyst for the Consortium, you will help maintain project documents, facilitate, and document meetings, assist with technical documentation, work with development and business teams, and aid in the project management process.

Requirements:
 A deep desire for a career path leading to project management.
 Adept at organizational change and lean processes
 A good understanding of project and program management
 Proven ability to work with various software development life cycles (SDLC) such as SAFe, Scrum and DevOps
 Firm grasp of UML or other modeling techniques
 Ability to assist the PMO in tracking tasks, defects, and stories.
 Elicit and document detailed functional and non-functional requirements, user stories, and use cases.
 Develop test scenarios and test scripts for projects and defect resolution.
 Address risks and other issues as they arise.
 Lead small project implementations with minimal supervision.
 Create and maintain system/application documentation.
 Assist with project setup and closeout.
 Gather requirements or user stories.
 A CAPM is preferred, but not required.
 1 Year experience with Java, Spring Boot, Angular or similar technologies
 Proficient in office automation tools (Outlook, Word, etc.)
 Excellent problem solving and analytical skills.
 1 year experience with Jira and Confluence
 Excellent verbal and written communication skills
 3 years’ experience as a project coordinator or business analyst

Education:
 A bachelor’s degree in CIS or another technical field preferred
Preferred Experience:
 Experience in financial and budgeting preferred.

At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.