Are you highly organized and an advocate for change? Do you have a natural ability to influence decisions and implement change? Do you eat, sleep, and breathe ServiceNow?

Our new teammate won’t be afraid to dive in and analyze our current environment, gather our needs, and propose improvements. But you won’t stop there! You will make sure the necessary processes to implement them are in place, coordinate with teams to make sure those improvements meet our clients’ needs and ensure they are implemented in a timely and organized fashion.

Job Responsibilities What to Expect

• ServiceNow administration and development across ServiceNow modules, including but not limited to ITOM, CSM, and FSM.
• Work with clients, technologists, and team members to understand business processes and translate this knowledge into functional technology.
• Routinely and thoroughly evaluate current and past system performance to plan optimum performance and implement updates and improvements.
• Analytically monitor IT infrastructure and application performance, identify performance issues, and decrease incident-resolution time through multi-platform correlation.
• Effectively audit services and processes against best practices for IT operations availability, efficiency, and performance.
• Collaborate with other stakeholders and departments to reduce infrastructure spending, improve existing resource utilization, and reduce risks due to human error.
• Perform deep-dive analysis as needed to solve problems and guide decision-making.
• Other tasks as assigned by management.

Knowledge & Expertise

• B.S. degree in business or STEM field preferred.
• 3+ years of experience in a ServiceNow/Application development role.
• Familiarity with building integrations between ServiceNow and other enterprise application tools, i.e., SharePoint, Workday, Microsoft Dynamics, Outlook, and Salesforce.
• Working and expanding knowledge of the ServiceNow Discovery application.
• Past experience administrating large ServiceNow deployments.
• Intermediate knowledge of SQL.
• Intermediate understanding of ITIL ITSM.
• Excellent Microsoft Office and technical support documentation skills.

Additional Requirements

Since our client is a state agency, we have some additional requirements directly from them. Candidates must understand the following:

• Candidate is expected to work in the office approximately 50% of the time.
• Candidates must be able to verify U.S. Citizenship.
  • U.S. Green Cardholder, H1B, or other visas are not eligible.
• Pre-employment drug test is required.
• Pre-employment background check will be run.

•       Current Certified ServiceNow Administrator or Certified Application Developer (CSA/CAD)
•       Extensive knowledge of CMDB / Discovery / Hardware Asset Management (HAM) / Software Asset Management (SAM).
•       A working knowledge of CMDB, Configuration Management Systems (CMS, ITILv4), and Service Knowledge Management Systems (SKMS, ITILv4)
•       Experience building custom spokes for API integration with ServiceNow.
•       Knowledgeable with either ISO 20000 or ISO 55000.
•       A few years of Customer Service is a huge plus.