TCC Seeks a Product Owner (Contract)

Type: Contract
Duration: Until 9/30/2023
Location: Orlando, FL

Hybrid Opportunity

Description of Service:

The Department is beginning a modernization project to replace the State’s Child Welfare 
system. The Product Owner is a lead position of the project team that represents the work 
responsibilities of the Office of Child and Family Well-Being. 
The term for this staff augmentation position is intended to be until September 30, 2023. The term for this engagement may be 
extended for a period not to exceed twelve months from the expiration of the State Term 
Contract contingent upon funding and satisfactory performance. The Department may 
select one or more candidates in this position. Candidates available immediately are 
preferred. The Department will consider either part-time or full-time but prefers full-time. 
The number of weeks is dependent upon available budget.

Elements of Services (Tasks):

The Product Owners responsibilities under this purchase order include but are not limited to:
a. Responsible for innovation and end-to-end launch of CCWIS intake and investigation 
modules.
b. Collaborates with the CCWIS project team, both functional and technical, to manage the 
product functional development of the solution.
c. Works collaboratively with the CCWIS system integrator vendor.
d. Works with cross-functional teams and various stakeholders, including 
reporting/analytics, design/user experience, IT, and user enablement.
e. Works in an Agile environment and continuously reviews the business needs, refines 
priorities, outlines milestones and deliverables, and identifies opportunities and risks.
f. Partners with stakeholders and customers across the organization to inform the product 
vision, strategy, features, and prioritization.
g. Develops, owns, and executes product roadmap.
h. Translates product roadmap features into well-defined product requirements including 
features, user stories, and acceptance test criteria.
i. Works with testing teams to verify adherence to user stories, acceptance criteria, and 
meeting functional objectives.
j. Prioritizes and maintains the sprint backlog for assigned products, balancing the 
requirements of stakeholders.
k. Leads the product functional design process based on an intimate knowledge of the 
users and technology teams, and providing value to stakeholder beneficiaries of the 
solution.

The vendor is expected to meet the following performance measures:

a. The incumbent is expected to demonstrate high degree of functional knowledge of 
information technology solutions that supports federal and state child welfare teams 
through quality of interactions with project participants and stakeholders, through the 
content included in written deliverables, and through informed recommendations towards 
strategic and tactical decision making.
b. The incumbent is expected to demonstrate a high degree of technical knowledge of 
information technology solutions that supports federal and state child welfare teams 
through quality of interactions with project participants and stakeholders, through the 
content included in written deliverables, and through informed recommendations towards 
strategic and tactical decision making.
c. The incumbent is expected to demonstrate a high degree of active leadership throughout 
the project lifecycle that includes managing a key repository of technical assets, creating 
solution strategies for multiple stakeholder audiences, managing user stories from a 
variety of solution recipients, effective interaction with multiple stakeholder.

General Knowledge, Skills and Abilities (KSAs):

The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in 
the following areas: 
a. Communication: Have the ability to clearly convey information, in both written and 
verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team 
meetings, management presentations, etc.). Must have the ability to effectively listen 
and process information provided by others. 
b. Customer Service: Works well with clients and customers (i.e.; business office, public, 
or other agencies). Able to assess the needs of the customer, provide information or 
assistance to satisfy expectations or resolve a problem. 
c. Decision Making: Makes sound, well-informed, and objective decisions. 
d. Flexibility: Is open to change, new processes (or process improvement), and new 
information. Has the ability to adapt in response to new information, changing conditions, 
or unexpected obstacles. Ability to receive and give constructive criticism and maintain 
effective work relationships with others. 
e. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others. 
f. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership 
styles in a variety of situations. 
g. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and 
evaluate alternative actions, and make recommendations as accordingly. 
h. Team Building: Encourages, inspires, and guides others toward accomplishing the 
common goal.

Education and Certifications:

The vendor’s education requirements: Bachelor’s or Master’s Degree in Business 
Administration, Computer Science, Information Systems, or other related field. Or equivalent 
work experience. (Required)