Location: Indianapolis, Indiana
Job Summary
Refresh workstations, laptops, and peripherals as part of an enterprise-wide hardware refresh initiative. Occasional travel within the State of Indiana will be part of the requirements for this position.
Duties & Responsibilities
§ Travel to various locations within Indiana to facilitate rolling out new workstations as part of an enterprise-wide hardware refresh project.
§ Unbox, setup, and swap out workstations, laptops, peripherals with new hardware.
§ Apply asset management tags and log information as required.
§ Interacts with facility vendors on operational activities.
§ Has knowledge of desktop maintenance and administrative procedures required for backing up user data (running a script) and restoring data to new hardware.
§ Work with project team to identify and deliver required PC services.
§ Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
§ Receive, log, and respond to incoming calls, pages, and/or e-mails regarding hardware refresh project.
§ If necessary, liaise with third-party support and PC equipment vendors.
§ Provide guidance to junior members of the team as required.
§ Attend meetings as requested by project management.
§ Other related duties as assigned by project management.
Knowledge, Skills, and Abilities
§ Excellent written and verbal communication skills.
§ Ability to work independently, must be customer service oriented.
§ Acquires and maintains additional technical and management skills for professional development.
§ Must work well in a team environment.
§ Must be capable of working a flexible schedule. Travel around the State of Indiana will be required on occasion.
§ At least two (2) years of experience in the following technical areas:
§ Experience troubleshooting PC and Microsoft hardware or software.
§ PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
§ Demonstrated experience repairing, installing, upgrading, and reconfiguring any of these items.
§ Demonstrated experience installing and configuring Windows 10 OS
§ Demonstrated experience using:
§ Standard Software: Must be proficient in Microsoft Office, Windows OS, and general PC Software.
§ Service desk software (opening, documenting, closing, and follow up on service calls).
§ E-mail/Scheduling: Microsoft Outlook
Educational and Experience Requirements
§ Require an associate’s degree or its equivalent and 2-5 years of experience.
About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.
At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.
Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development
Equal Opportunity Employer, including disabled and veterans.
Technology, Process and Expertise 