Type: Contract
Location: Linthicum Heights, Maryland
Duties:
● Performs day-to-day management of the cloud platform operations, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project.
● Lead operations team in providing tier 1 and tier 2 support for cloud platforms.
● Design, Develop and maintain incident management workflows
● Monitors issues and provides resolutions for up-to-date status reports.
● Coordinate emergency response for severity 1 and 2 incidents
● Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, security, DevOps, data and application teams.
● Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.
● Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion.
● Coordinate major/minor software installation, upgrade and patch management.
● Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
● Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.
Education:
• A Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master’s Degree is preferred.
Experience:
● At least eight (8) years of experience in managing on-premise and cloud based multi user environments with expertise in planning, designing, building, and implementing IT systems.
● At least eight (8) years of product administration/management experience in RHEL Linux based environment or Windows server environment
● Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
● Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.
● 5+ years of experience leading tier 1 and tier 2 support for cloud platform
● 3+ years of experience on operations large platform of over 2000 instances
● Experience working with incident management and change management tools
● Experience developing and maintaining incident management and change management workflows
● Experience working with incident triaging and knowledge management
● Experience working with security teams to perform security monitoring, audits and remediation.
About TCC
Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.
At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. That’s why we place our focus on the people who make our success possible: our employees, partners and clients. We strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.
Our core values:
• Building strong, reliable relationships with our employees, our partners and our clients
• Upholding integrity, honesty and respect
• Supporting our local community
• Encouraging continued education and development
Equal Opportunity Employer, including disabled and veterans.
Technology, Process and Expertise 