Posted by Steve Fey, TCC Director of Business Development

October 11, 2017, TCC upgrades the firewall and establishes a new ISP and VoIP phones services for Geneva Insurance.

Background:

Since 2014 TCC has provided IT Managed Software services for Geneva Insurance. Geneva Insurance is a high- risk auto insurance agency headquartered in Indianapolis and conducting business in both Indiana and Oklahoma.

In 2015, TCC increased our service offering to include IT Managed Infrastructure services. Our initial Statement of Work included upgrading their servers, firewall, anti-virus and spam filtering. TCC effectively became Geneva’s IT department of which they rely heavily on TCC including Tier 1 support for day to day operations. TCC has become a critical success factor and a true partner with Geneva.

Proven methodology:

TCC followed a disciplined approach to the proven and time tested methodology of Identifying, Transforming, Managing and Optimizing to provide a successful solution to all stakeholders.

Proven Team and SERVICE:

Brady Siebe is the technical lead and solution architect for TCC providing technical leadership and expertise for all Geneva’s software enhancements and project upgrades. Brady has done expert work updating the Geneva applications and has successfully transferred his knowledge to a new resource Amulya Sondur who now works under the Geneva contract for Application and Tier 1 support.

The TCC Managed Service Provider (MSP) team has recently upgraded the Geneva Firewall and has completed inventory and access for their entire company. The TCC MSP team was able to uncover a huge issue for Geneva that had been plaguing them for year.

SCOPE:

Upgrade Success

The two software systems that TCC supports are named Geneva Online and WyseAuto. These two systems are the heart, soul and blood supply for Geneva Insurance.

For many months, TCC would receive trouble tickets regarding performance of the two key applications. By combining both the TCC MSP team and the TCC Application Support team in root cause analysis, it was determined that the systems were functioning optimally without lag or latency.

The TCC MSP team analyzed the network/ internet and discovered that the internet service provider was providing a 3MB (not a typo) internet pipe to Geneva. To exacerbate the issue the phone system was using the same pipe and bandwidth with the Internet phone system. Phone traffic for Geneva does not have peaks and valleys, just peaks.

Through good old-fashioned teamwork and collaboration, TCC worked on taking the initiative and set up an entirely new ISP and phone service for the Geneva Office. Brian Wooden, Derek Epps, and Chris McHugh worked on a transition with two new service providers for Geneva.

In the End:

TCC has since transitioned their local office to new Internet and upgraded VoIP phone services and saved Geneva $800/month in internet charges.

The Geneva office manager stated, “Reports that would take 15 minutes to load allowed our staff to take coffee and snack breaks. WOW! Our reports are so fast now, when will be able to take breaks?”

To learn more about TCC IT Managed Service, please visit our website https://www.e-tcc.com/managed-services.

 

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