Posted by Derek Epps, Senior Account Executive of Managed Services

IT support. Whether you are a business owner or employee, work for a large company or a small business, chances are you have needed to enlist the help of someone who knows computers and technology to help resolve your issue. Let’s face it – nobody has time to deal with IT issues. In an ever changing world of technology it’s hard to keep up with it all. There are many options to consider regarding how you receive your IT support. If you are an employee, this decision is made by your employer. For business owners it gets a little more complicated. There are a couple of different options when it comes to IT support.

Hiring an IT staff. Sure this is an option. If you have a lot of infrastructure onsite this may make the most sense, especially if you have a larger desktop infrastructure. According to Tech Co, http://tech.co/cloud-taking-over-traditional-it-systems-2016-01 , many applications are now offering cloud options. Could this decrease the need for onsite IT staff, especially for small business? Quite possibly. The average cost of a mid- level IT Admin according to Payscale.com  is nearly $60,000 a year. This of course does not include any paid benefits. So what other alternative is there?

Outsourcing Managed IT Services. You may have heard about IT Managed Services but what exactly is it and how can it help your business? So what exactly is an IT Managed Service Provider? An IT Managed Service Provider traditionally provides services to cover your daily IT support needs such as managing your computers, servers, printers, phone systems and various other applications. According to www.marketsandmarkets.com  the managed service industry will be worth a staggering 242.5 Billion dollars by the year 2021.

If you can’t justify the salary of hiring your own personal IT admin why not consider outsourcing to an IT Managed Service Provider? The cost is usually substantially lower with outsourcing and with most IT Managed Service Providers employing multiple technicians, you are not limited to just one person.

Whether you choose an onsite IT staff or you outsource to a managed service provider, the most important things to consider are productivity and cost. If you are a company that employees hundreds or even thousands of people then it may make more sense to hire you own in house IT staff. That being said, IT Managed Service Providers can also be used to supplement your current IT staff either on providing them with extra level of support, knowledge or project based assistance. There are lots of things to consider. One thing is for certain, it is hard to find IT Professionals that have every single skill needed to support more complex environments. IT Managed Service Providers will typically employee a mix of various talents to support your IT infrastructure and allow you to focus on running your business most effectively.

When considering which option is best for your company there may not be a clear answer. Maybe a blended approach would be best? IT Managed Service Providers are a serious option to consider which could save your company thousands of dollars per year.

To learn more about TCC’s Managed Services please visit our website at: https://www.e-tcc.com/managed-services.

 

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